Overview

Services provided are divided into two categories:

  1. pre-issue, and
  2. post-issue

Pre-Issue

For where you engage us before you’ve experienced an outage, bug, or customer-affecting issue.

Pre-issue services involve the following steps:

  1. identifying potential systems at risk
  2. in-depth analysis of at-risk systems for references to time
  3. specifying mitigations - such as patching old software, proposed code changes, or migration to safer systems and software
  4. actioning mitigations
  5. testing

In covering the potential systems at risk the following areas will need identification:

  • operating systems in use
  • data storage systems in use (e.g. databases)
  • custom organisation-specific code
  • third party applications
  • hardware in use (such as desk phones, wall clocks, displays)

Post-Issue

This is where you have noticed problems in date calculations already. Where customers have been directly affected - either in being given wrong dates, or been denied service because of date calculation errors.

Post-issue services may involve:

  • root cause analysis (what caused this issue and how)
  • identification and accounting of the impact
  • in-place mitigations (including software updates, or source code changes)
  • repair of impacted records